Commercial policy
Cancellation & Refund Policy
This policy describes the general approach of NAVASOFT Platforms Private Limited to cancellations and refunds for payments made directly to NAVASOFT. It reflects a software and services business, where work, reserved capacity and third-party commitments may begin before the complete solution is delivered.
Requests before work starts
If you ask to cancel before NAVASOFT has started work or committed resources, we will review the request against the applicable Engagement Document. Any approved refund may exclude costs already incurred or irrevocably committed for your engagement.
Requests after work starts
Software development, discovery, design, implementation, configuration, customisation, deployment and professional services involve time and work that cannot be returned like a physical retail item. If an engagement is cancelled after work starts, fees for work completed, reserved capacity, accepted milestones and non-cancellable commitments remain payable as provided in the Engagement Document. Any unearned balance is reviewed against that document and the circumstances of the cancellation.
Advance and milestone payments
An advance or milestone payment secures or pays for the work, capacity or deliverable identified in the Engagement Document. Whether any portion is refundable depends on work performed, resources committed, deliverables supplied and the cancellation terms accepted for that engagement. Payment alone does not create a right to a refund outside those terms or applicable law.
Subscriptions and SaaS
Cancellation of a subscription, renewal or SaaS service is effective according to its order or subscription terms. Charges for a period already started, access already provided or usage already incurred are not automatically refundable. Any service access, data export, retention or deletion following cancellation is handled under the applicable service terms.
Support, maintenance and professional services
Support, maintenance, advisory and other professional services may reserve named or scheduled capacity. Cancellation charges, rescheduling and any unused entitlement are governed by the applicable Engagement Document. Services already delivered or capacity already consumed are not ordinarily refundable except where agreed or required by law.
Third-party and non-recoverable costs
Domain registrations, cloud usage, software licences, payment-provider charges, app-store fees, travel and other third-party costs may be non-refundable once ordered or consumed. NAVASOFT will treat such a cost as non-refundable only to the extent it cannot reasonably be recovered from the provider or the Engagement Document assigns it to the customer.
Duplicate or incorrect payments
If you believe you paid the same invoice more than once, paid an incorrect amount or used the wrong payment reference, contact us with the invoice and transaction references. We will investigate and, where the payment is verified as duplicate or otherwise refundable, correct the account or approve a refund as appropriate.
How to request cancellation or a refund
- Email connect@navasoft.in from an authorised customer contact.
- Include the customer or organisation name, invoice or Engagement Document reference, payment reference, amount and reason for the request. Do not send card, bank-account or UPI credentials by email.
- We will verify the request, review the applicable commercial terms and communicate the decision or any information needed to complete the review.
Approved refunds
Approved refunds are normally returned to the original payment source where that method supports a refund. NAVASOFT will communicate initiation or settlement information available to us. Actual credit timing depends on the payment provider and the customer’s bank or payment method. Tax invoices, credit notes and withholding adjustments are handled as applicable.
This policy does not limit any cancellation or refund right that applies under law or an agreed customer contract.