Privacy

Privacy Policy

Last updated 9 September 2026

This policy explains how NAVASOFT Platforms Private Limited (“NAVASOFT”, “we”, “us” or “our”) handles personal data through navasoft.in and in direct business interactions connected with our software, digital services and professional services.

Information we may collect

Depending on how you interact with us, we may collect:

• website request and security information, such as IP address, browser type, requested page, timestamp and security signals;
• information you send when contacting us, including your name, work contact details, organisation, enquiry and correspondence;
• commercial and service information, such as quotation, proposal, statement-of-work, order, invoice, support and account details; and
• where online payment is offered, transaction information such as the amount, invoice or order reference, payment status and payment-provider reference.

Payment instrument details such as full card, bank-account or UPI credentials are handled by the applicable payment provider under its own privacy and security terms. NAVASOFT receives only the information needed to identify, confirm, reconcile or support the transaction.

Why we use information

We use information to operate and secure the website; respond to enquiries; prepare and administer proposals, orders and customer agreements; provide and support services; issue invoices and reconcile payments; maintain business records; meet legal obligations; and establish, exercise or defend legal claims.

Cookies and analytics

As of the date above, this website does not use advertising cookies or third-party analytics or tracking scripts. Our website delivery services may process ordinary request and security information needed to serve and protect the site. If our use of cookies or analytics changes materially, we will update this policy and provide any notice or choice required by applicable law.

Service providers and disclosures

We may use service providers for cloud delivery, business email, communications, payment processing, accounting, security and professional advice. They may process information only for the relevant service or another lawful purpose. We may also disclose information where required by law, to protect legal rights or security, or as part of a genuine corporate transaction subject to appropriate safeguards.

Retention

We retain personal data only for as long as reasonably needed for the purpose for which it was collected, our contractual and support responsibilities, security and dispute handling, and applicable tax, accounting or legal requirements. Retention therefore depends on the nature of the interaction and any governing customer agreement. When information is no longer required, we delete, anonymise or securely isolate it, subject to lawful archival and backup cycles.

Security

We use administrative and technical measures appropriate to the nature of the information and our services. No website, transmission or storage system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information by ordinary email.

Your choices and rights

Subject to applicable law and the nature of our relationship, you may ask for information about our processing, request correction, completion, updating or erasure, withdraw consent where processing relies on consent, or raise a grievance. Some information may need to be retained to perform an existing contract, meet a legal obligation or resolve a dispute.

We handle personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and rules made under it, to the extent in force and applicable to the processing.

Other services and websites

A customer solution or third-party service may have its own privacy notice. This policy does not replace a privacy notice or data-processing term that expressly applies to a separately contracted service.